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Visitor

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1 Message

Sunday, April 27th, 2025 3:17 AM

I want to cancel my subscription bro I’m like -200 and I don’t want to be more in debt I just want cancel and pay the rest later

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Official Employee

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142 Messages

19 days ago

Hello @user_dk56ph. Thank you for reaching out on our Community Forum. I understand how important it is to keep your billing for services within your budget. I would love to assist you further. Please send us a direct message with your full name and address so that I can take a look at your account. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

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