Visitor
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1 Message
I want to cancel my plan!
I want to cancel my plan. I requested a call scheduling while I was still living in the US weeks ago, and they didn't call me. Now I'm outside the US and don't have access to a phone number there. And I can't stop paying for this service that I'm no longer using!
XfinityBillie
Official Employee
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4.4K Messages
15 days ago
@user_ivjboy Thank you for taking the time to reach out to us here on our Xfinity Forums! I understand that you're interested in cancelling services as you have moved out of the US. Our team can absolutely help you with this request. Please send us a DM to Xfinity Support with your full name and address to get started.
To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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