I want to cancel my account

Question

I'm switching over to fiber service, which is being installed on 8/29, and I need to cancel my account.  I think my service is paid through Sep 13th, and I would like to return my equipment on or before 9/13.

XfinityGabriel · Answer

dfilmore, Hi there! Thank you for being with us and I completely understand wanting to have your new service installed and working before disconnecting your Xfinity services. We'd be sad to see you go, but I'd be happy to help review your account and discuss cancellation options with you. Before we move forward, would you mind sharing what prompted the switch to fiber? Depending on your needs, there may be options available that could help you save money while keeping your current services.

If you do decide to proceed with disconnecting, we can review timing and equipment return requirements to help ensure everything goes as smoothly as possible.

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dfilmore

I want to cancel my account

XfinityGabriel

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