Skip to main content
user_7as4o8
1st Topic

Visitor

 • 

2 Messages

08/27/2026 2:39 PM

I want to cancel my account

I'm switching over to fiber service, which is being installed on 8/29, and I need to cancel my account.  I think my service is paid through Sep 13th, and I would like to return my equipment on or before 9/13. 

Question

 • 

Updated 

16 days ago

51

1

0

Oldest First
Selected Oldest First
XfinityGabriel

Official Employee

 • 

3.6K Messages

2 months ago

 

user_7as4o8, Hi there! Thank you for being with us and I completely understand wanting to have your new service installed and working before disconnecting your Xfinity services. We'd be sad to see you go, but I'd be happy to help review your account and discuss cancellation options with you. Before we move forward, would you mind sharing what prompted the switch to fiber? Depending on your needs, there may be options available that could help you save money while keeping your current services.

If you do decide to proceed with disconnecting, we can review timing and equipment return requirements to help ensure everything goes as smoothly as possible.

 

(edited)

2

0

user_b1da25

Visitor

 • 

1 Message

I want to cancel [Edited: Personal Information] account.  Why have I been charged $141.00 per month for one phone.

(edited)

Like

Reply

16 days ago

0

XfinityAldrik

Official Employee

 • 

2.8K Messages

Thank you for reaching out @user_b1da25! Our team can certainly take a further look at this $141.00 charge and assist with disconnecting the account. Please send us a direct message with your full name, the account holder's full name, and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
 
Here's the detailed steps to direct message us:
 1. Click "Sign In" if necessary.
 2. Click the "Direct Messaging" icon.
 3. Click the "Start new conversation" (pencil and paper) icon. 
 4. In the "To:" line, type "Xfinity Support".
 5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
 6. An "Xfinity Support" graphic will replace the "To:" line.
 7. Type your message in the text area near the bottom of the window.
 8. Press Enter to send it.


You can see how to send us a direct message here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

Like

Reply

16 days ago

0

forum icon

New to the Community?

Start Here