2 Messages
I want to cancel if my original price is not restored
I signed up for 40$/month home internet a year ago and my upcoming bill is 62$, which is not worth it. Who can I talk to in order to bring the price back down to 40$?
2 Messages
I signed up for 40$/month home internet a year ago and my upcoming bill is 62$, which is not worth it. Who can I talk to in order to bring the price back down to 40$?
EG
Expert
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115K Messages
8 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMatthew
Official Employee
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1.2K Messages
7 hours ago
Hello @user_tee1bs It sounds like your promotion has ended. We would be happy to check into your account to see what other deals are available to you. Please send us a direct message with your full name and service address to get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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