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user_1z1a46
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Visitor

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Friday, June 12th, 2026 11:47 AM

I want to add new payment for my wifi

Hi, I’m an Xfinity customer and I need help with two things on my account:
 1. I’d like to update my payment method to a new card.
 2. I’d like to change my phone number on file to a new one.
I was unable to do this online as the website shows an error saying I don’t have Xfinity services. Could you please assist me with making these changes? Thank you!

Question

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Updated 

11 hours ago

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XfinitySara

Official Employee

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2.6K Messages

11 hours ago

Hello, @user_1z1a46 - Since you're experiencing issues online, we can certainly take a closer look and help in any way possible! Could you please send our team a direct message to continue?

 

How to send us a direct message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

To expedite your request, we ask that you please include your name and the service address alongside a detailed summary of your request/question. Thank you!

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