Visitor
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1 Message
I want my money back!!
To say im frustrated, is putting it very mildly. I have contacted multiple people, i have even had someone tell me that the escalations team has emailed and called me three times and I have no record of that. I haven't been with xfinity in over a year. And I'm still getting charged for this iPad that was given to me from y'all, for all of the inconveniences and charges. I was in contact with y'all so many times that finally, y'all said as a courtesy, you would give me this iPad, and I would not be charged. I asked multiple times and was reassured multiple times that I would not be getting charged. And here we are, and I'm still getting charged. Everything was in the chat, so I know y'all can pull the conversation up. I want my nearly $500 back or I'll escalate this myself and leave bad reviews all over all of the platforms and contact corporate myself.
XfinityJeffB
Official Employee
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535 Messages
17 hours ago
Hello user_1sg6ie, thank you for your post, I will be happy to assist you, and since the information I will need is best kept private, we will handle most of this in DM.
Please send us a direct message with your full name and complete service address to "Xfinity Support". To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
How to Send Us a Direct Message:
To send us a direct message:
1. Click "Sign In" (If necessary)
2. Click the "Direct Messaging" Icon.
3. Click the "Start New Conversation" (pencil and paper) icon.
4. In the “To:” line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
For an example of how to send us a Direct Message, check out this link.
How to: Direct messaging within the forum | Xfinity Community Forum
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