I want my bill reduced due to ongoing Houston outage

My internet has been down since 7/10/24 and I have no confidence it will be repaired any time soon. I want to have my July bill reduced to reflect this week+ outage. I have tried to talk to an agent about this issue and have been told that because of the ongoing outage I am not *ALLOWED* to speak with an agent, which is just brilliant customer service. Just amazing. If my bill isn't reduced this month, this will be my last month with Xfinity and I'll be taking my business elsewhere.