Visitor
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1 Message
I want my account credited
My service at [Edited: "Personal Information"], has been off since 7am. It is now 1:30pm, and they are not done. I'm furious you picked Friday of all days!! I want credit to my account for not having service today. You charge me enough. I want my account credited. Account number:[Edited: "Personal Information"]
[Edited: "Personal Information"]
Email: [Edited: "Personal Information"]
Phone number: [Edited: "Personal Information"]
Thank you
XfinityBradM
Official Employee
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1.1K Messages
5 hours ago
Hello there, @user_2hycpd. Our team can definitely understand how stressful and irritating it is to have issues with your internet connection. We all work from home on this end of the screen so we can completely relate to how it causes you to make arrangements that you didn't expect. If your area is being impacted by a service interruption the Xfinity app as well as our support center. Once you're logged into the support center you'll want to scroll down half way down the page and select the 'check credit eligibility'. The system will reject the credit request if:
You are still experiencing a service interruption
Entered an incorrect date
Already received the maximum amount of credit we can provide for the interruption(s)
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