I want my $100 install fee back NOW

I have been an Xfinity customer for 6-7 years. I am so angry and and disappointed in this company, their customer service and their absolute lack of accountability and when they blatantly lie. I recently move was told by two employees over the phone I would not be charged the $100 install fee since I was taking my xfinity modem with me. Turns out the modem that was going to be a “plug in and go” was the wrong modem and a Tech appointment needed to be scheduled, once again “I was not going to be charged”…I was charged they can’t “do anything” because “we never promise clients won’t be charged”… then why did TWO employees tell me otherwise? Never mind the fact after the initial install my internet was out for 5 days. I had to talk to an upwards of 16 people to get this issue rectified. There was no refund issued automatically on Xfinity’s part for the time my internet was out until Katie called me a week later to “check in” and basically my charges are my fault, let’s completely ignore the fact of the horrendous customer service and lack of consistent information given by xfinity employees. I was initially refunded the first install appointment amount of $100 only to be charged again for the second. I want my $100 back for the inconvenience, the lies, the lack of accountability, and the over all headache of dealing with anyone at xfinity.

Where is the accountability at this company? Why are xfinity employees so against trying to correct an issue they are clearly at fault for? Why is there no consistency? I am so angry with my experience and the lies of not being charged, the fact my internet was out for so long after moving, and it is just diminished to “well there is nothing we can do”. Give me my $100 back immediately.