I THINK I made the switch succesfully?

Greetings, @eg7789! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about your new service package. You have definitely come to the right place for assistance.

Any time you make a change to your service package in the middle of a billing cycle, whether it makes your bill go up or down, you will not see any changes in your balance until your next bill goes out. In this case, if your due date is September 3, as indicated in your screenshot, that probably means your next bill will not be going out until some time between September 10 and September 15. The great thing is, if you reduced your total monthly bill from $134.00 to $95.00, you can probably expect an adjustment on that mid-September bill, making your October 3 payment lower than your new package price. Your first bill at the new rate of $95.00 will be the one that goes out in mid-October with a due date of November 3.

If you like, we can pull up your account records and ensure that everything was switched over as expected. Please feel free to send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, and we'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.