Visitor

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1 Message

Tuesday, August 18th, 2026 7:41 PM

I stopped using xfinity cable in 9/2023. I just got a bill today saying I didnt return the cable equipment of 545.00?

I called your customer service rep, and they state we owe this. We returned all of the equipment 3 years ago.  via UPS and Xfinity care center.  I need help with getting this bill off my account. 

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Official Employee

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1.5K Messages

39 minutes ago

Good day user_rw1zgi 👋 I'm glad you stopped by our community for help as I can see how this is definitely a concern that would be troubling me in your shoes, but you're in the right place! We appreciate so much any amount of time you've spent with us in the past, so the last thing we want is for there to be any confusion about your account. While we can only dispute billing charges within a 180-day period, if you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can definitely take a look at any past records to confirm where potential charges may be coming from 👍 

 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

How to: Direct messaging within the forum | Xfinity Community Forum

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