1 Message
I shouldn't have a Bill at all nothing done
I had started with Xfinity and it started with 400 Mbps the guy came out said it's free to do the work I got speeds of 48 Mbps wait with my house it's lol not happening so I went to Xfinity Greensburg pa they said refresh signal that didn't do anything so I went back nothing now I get a Bill I paid $140 I told the woman at Xfinity I'm not paying until it's fixed still they done nothing and my service is disconnected look for next post I tried to be understanding
EG
Expert
•
110.2K Messages
1 year ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityRaf
Official Employee
•
889 Messages
1 year ago
Good afternoon @user_z0m6ho. We can look into what is going on with your service issues and see what the next steps would be for your billing issue as well. Please send our team a direct message with your full name and full address, and we can get started. Thanks!
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
0
0