I have turned off payment because of your sales men increase my payment so if you don’t want me to leave you better return the difference or I will leave you’re service
user_xmawl2 Thanks for reaching out to us here on Forums for assistance with you billing concern. I can fully understand your concern when billing is above the expected amount, and I'll be happy to assist in any way I can to get the account set to the expected billing. I'll need to review the accounts current status to see why it's above the expected amount for you.
Can you send us a direct message with your full name, name of account holder (if different), and service address please?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please mark as Best Answer.
user_xmawl2
Visitor
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4 Messages
21 hours ago
I have turned off payment because of your sales men increase my payment so if you don’t want me to leave you better return the difference or I will leave you’re service
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user_xmawl2
Visitor
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4 Messages
21 hours ago
I am tried of talking to you’re machine and since I can’t get real help just return my payment because I don’t want you’re services anymore
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EG
Expert
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119.7K Messages
2 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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