hgao's profile

Regular Visitor


1 Message

Fri, Nov 6, 2020 10:00 AM

I set my plan on vacation but I was still charged at normal rate.

I set my plan to xfinity "Seasonal Convenience Plan" on August 13, 2020, which should reduce the monthly payment from about $155 to $38.95 (tax included), but I was still charged by the old price for the past 2 months. 

I looked into the "recent activity", there was no such record. 

But when I set the seasonal plan, I have the confirmation ("Your Seasonal Convenience Plan Summary") downloaded. But the system just seems to forget it all and still charge me with the normal price. 



Official Employee


2.3K Messages

6 m ago

Hello @hgao, thanks for reaching out to our Digital Care Team on our Forums page. We definitely want to further look into this Seasonal Convenience Plan concern for you. Can you please send me a Private Message including your first and last name as it appears on the account?


To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

New to the Community?

Start Here