Visitor
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2 Messages
I returned my equipment And yet it’s still warning me about a fee.
I returned my equipment and I just want to know how to prove it. I have the receipt. It should not be this hard to talk to someone without having to go in person. I am not paying a fee to something I already returned. Someone please just let me show you a receipt so I don’t get charged.
EG
Expert
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123K Messages
5 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRaul
Official Employee
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3.3K Messages
5 hours ago
@user_v57vpz Thanks for reaching out to us via Forums. I would be more than happy to review your account to see what this equipment fee is all about. To be able to discuss account specifics, please send a direct message by clicking the chat icon in the upper right corner of the page. Click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Here's a link that includes a guide on how to send a DM https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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