I requested to cancel my service yet got charged

Hello @Leehyuns2, thank you for taking the time to leave a post. Sorry to hear that you were charged after disconnecting your services. I can certainly understand how frustrating it can be when you weren’t expecting an additional bill. Depending on where the disconnect date falls within your billing cycle, your final balance may be prorated through the date your services ended, which could result in either a charge or a credit. We’d be happy to review the account with you to confirm the disconnect was processed correctly and take a closer look at the final bill.  For your privacy and the security of your account, if you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

1. Click "Sign In" if necessary. 
2. Click the "Direct Messaging" icon. 
3. Click the "Start new conversation" (pencil and paper) icon. 
4. In the "To:" line, type "Xfinity Support." 
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
6. An "Xfinity Support" graphic will replace the "To:" line. 
7. Type your message in the text area near the bottom of the window. 
8. Press Enter to send it.