I received text messages from a debt collector, but I have no service and no outstanding bills

Hello and welcome to Comcast @user_xh811x. Thank you so much for reaching out to us regarding this collection notice. You are in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

Let me know if you have any questions.

I am also getting texts by Harris X Harris debt collector, I cancelled my services and went through half a dozen times with the customer service, all promising me that they will fix it especially because I have proof of cancelling services before getting billed again. I was told by the customer service when I did cancel to turn auto pay off and card info off so that I wont be charged. Couple months later I get these messages from Xfinity that I havent been paying my bills... what? I literally got the confirmation that it is cancelled and everything and you guys are charging me 150 dollars just to steal my money. When I asked about it I was told that my request to cancel the services was cancelled by me... I never did that and have the confirmation that the cancelation was in progress as well. Every time I call they just stall and waste my time to make empty promises that they will fix the issue, just to literally lie and never send me a ticket or updates. I have transcripts and emails of everything for proof too.