U

Visitor

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1 Message

Wednesday, May 7th, 2025 8:49 PM

I received incorrect bills every month.

I keep receiving payment request letters for accounts I no longer even use.
When I contacted customer service online, I was told to ignore them — but frankly, I’m fed up with getting these bills in the mail every month for inactive accounts.
What’s most frustrating is that I already paid everything in full and unlinked the accounts, yet the notices (biiling) keep coming to current home address.

Is there any way to stop receiving these bills?
If not, I honestly don’t know how else to resolve this issue.

Official Employee

 • 

1.3K Messages

1 day ago

 

user_g8o95n Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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