Thank you for creating a new post and being an Xfinity customer. We appreciate you being proactive regarding your bill and making the most recent payment. I understand, however, that you are still offline. I was able to find your contact support over the phone, and we have a plan in place to get this fixed. We can monitor this on our end and follow up once you are back online. While I have you, can you provide me some insight regarding any troubleshooting you tried so far so we can do our best to help in the meantime?
EG
Expert
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107.6K Messages
24 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityVianney
Official Employee
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1.8K Messages
24 days ago
Thank you for creating a new post and being an Xfinity customer. We appreciate you being proactive regarding your bill and making the most recent payment. I understand, however, that you are still offline. I was able to find your contact support over the phone, and we have a plan in place to get this fixed. We can monitor this on our end and follow up once you are back online. While I have you, can you provide me some insight regarding any troubleshooting you tried so far so we can do our best to help in the meantime?
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XfinityTony
Official Employee
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1.2K Messages
21 days ago
@idv_pookie, hello! Did you ever get your services up and running?
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