user_lnqc6b Thank you for reaching out to us through the Xfinity Community Forums regarding your payment. I understand that it can be frustrating to have an interruption in your services, and I want to assure you that I'm here to help. I'd be happy to review your account with you, including your recent payment history and payment options. To ensure your account security, will you please send a direct message with your full name and address?
I appreciate your patience and understanding. I'm committed to resolving any service concerns you may have as quickly and efficiently as possible.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
@user_mutf5i Once the payment has been received it will be applied to your account. The service is then restored but could take anywhere from 30 minutes to an hour. I am happy to check your payment and your services for you. Can you please direct message me your first and last name along with your full service address so that I can assist Here's the detailed steps to direct message us: • Click "Sign In" if necessary • Click the "Direct Message” icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list • Type your message in the text area near the bottom of the window • Press Enter to send your message.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Good afternoon user_6w34b3. I am more than happy to take a look at your account and to assist you further. We want to ensure that your information is secure, so the part with personally identifiable information has been removed for your security. You can send that information to us in a direct message, so we can assist you further. 🙂
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
As you are typing a drop-down list appears. Select "Xfinity Support" from that list
An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window and press Enter to send it.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityChristy
Official Employee
•
2K Messages
5 months ago
I appreciate your patience and understanding. I'm committed to resolving any service concerns you may have as quickly and efficiently as possible.
To send a "Direct Message" message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
0
0
user_mutf5i
1 Message
2 months ago
When will my service be on again I'm paid in full
1
0
user_6w34b3
Visitor
•
1 Message
7 days ago
[Edited: "Personal Information"] ..I paid my bill but no service
(edited)
1
0