I paid my bill and deleted a future payment and got debited the same amount twice

user_asdfg3 Good morning! We appreciate you taking the time out of your busy schedule to reach out to our Xfinity Community Forums Team. Having two payments come out can definitely throw off some things. I'd be delighted to take a look, and provide you with the next steps in the refund process. Can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it