1 Message
I paid 6 weeks ago but am being told I am past due
I have attempted to speak to someone about this to no avail. I need a person and your bots that keep asking me to pay now are not conducive to me being in a good place if I were able to actually reach someone. I need this payment applied or refunded.
XfinityLinda
Official Employee
•
1.4K Messages
3 months ago
Thank you for connecting with us here in our community, @johnc99, about your billing concerns. We are happy to help. Please send us a Direct Message with your full name and address. We look forward to your response.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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