Visitor
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1 Message
I only owe 94.20 for past due.
My account added an additional 116 dollars and then when I was able to reach someone they said it was a mistake considering I already paid 102.40 July 10th. I only owed 94.20. My account jumped to 210. How??? When my wifi bill is suppose to be 51.40 or 51.20. I have no [Edited: "Inappropriate Language"] clue. Now it’s threatening disconnection and it upped my monthly price to 10 dollars when I have the 51.20 plan for 5 years. I haven’t spoken to a real person and all the phone calls make it no better. The amount on my account needs to be fixed or I will be switching.
XfinityThomasC
Official Employee
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3.6K Messages
17 hours ago
Hello @user_c8qj1c getting an increased bill is always a surprise. I would like to assist in reviewing the billing and helping to fix this concern. Could you please send our team a direct message with your full name and full address? To send a direct message:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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