tom_sarat's profile

Frequent Visitor

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7 Messages

Sun, Nov 22, 2020 11:00 AM

I need to update my contract and I prefer doing it via PM

Can one of the Comcast Customer Service Reps please PM me to update my contract?  It ended in August and Comcast raised my monthly rate by $30.  I have to reiterate what others have said this year; due to the pandemic, our household has been struggling with money issues.  Please PM me so I can discuss rates for a new contract.  I may have to cancel the cable and xfinity home portion if I cannot reduce my rate.  Thank you.

Responses

Frequent Visitor

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7 Messages

7 m ago

I am following up on my request from 11/22.  Can one of the Comcast Employees please PM me to discuss my contract?  Thank you.

Official Employee

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2.5K Messages

7 m ago

Good morning, tom_sarat. We appreciate visiting us and posting here within the community. We're happy to have you! We understand being on a budget, especially during these uncertain times. We are here to help. We can review and discuss what options we have for new promotions at this time, in order to find one that best fits your needs. Please send me a PM with your first and last name and we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

 

I look forward to hearing from you!

Frequent Visitor

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7 Messages

6 m ago

I just PMd you.  As soon as I hear back I can mark this as answered.  Thanks.

ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @tom_sarat! Thanks for sending your private message. I've had a chance to review it and will be replying shortly! Chat with you soon 🙂 

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