I NEED TO TALK TO A REAL PERSON THE AI ASSISTAN IS NOT HELPING

I NEED TO CORRECT THE NAME ON MY BILL.

I CANT DO IT THRU THE APP AND I’VE BEEN ON HOLD FOR 30 MINUTES AND IT SAID THE EXPECT WAIT TIME WAS LESS THAN 2 MINUTES

WHY IS IT SO HARD FOR XFINITY TO PROVIDE A REAL PERSON?