I need to talk to a human being about access to my account

@user_8o78o2 I'm sorry to hear of the issues you're having with logging in and paying your bill. As a paying customer myself I understand how important it's to access your account and bills.

I can help you get logged in and verify the primary account we have on file. First can you click on this link xfinity.com/username and follow the prompts and it will display the priary username we have for you.

From there you can click forgot your password or use this link http://www.xfinity.com/password to gain access.

Can you try those steps for us?

why don't you allow people to talk to a human?  why do we need to be frustrated when we're simply trying to ask a question to get a solution?

@user_8o78o2 I'm sorry to hear those steps didn't work for you.

Were you given the same username you'e logging in with? Did you receive any error messages? Rest assured we are all humans here on the forums and your concerns are important to us. The way the forum is set up is to keep everything public and try to resolve everything publicly so others who may have the same issue can check here for answers and resolutions. 

Please feel free to meet us in a direct message for more assistance. 

Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.