I need to file a corporate complaint regarding an unresolved billing matter [Edited]

Thanks so much for reaching back so fast Amira. The issue that I am having is regarding an account that I had opened for new service at a new location. The equipment was shipped to the new address, as despite calling in to advise the agent that the services were no longer needed due to the house not being completed for remodeling- the billing system activated the services and started charging me for the service. The account was essentially closed off by an agent after I called in to report the error. The agent never backdated the charges and balance of $155 was sent over to credit and collections (third party) . They obviously cannot assist with crediting the account, and the billing team via phone or chat have been unsuccessful in crediting the account also. A few tickets have been entered for a credit request but they all get turned down within minutes of being created as it seems that the agents entering the ticket is not disclosing the information properly. As a former employee for 11 years- it saddens me to see the constant work a customer has to put in now a days to have a billing matter resolved.  I need assistance with this request please. Thanks

Of course MARGARITO773, and I appreciate you explaining this all to me. It's unsettling to hear about the complications you've run into around this billing/collections concern. This is never the experience we strive for our customers to receive, so I do apologize for any inconvenience or frustration this has caused you. My team would love to further investigate this for you on our end. Please send us a Direct Message so that we can better look into this for you. Here are the detailed steps to direct message us: 
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