Visitor
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1 Message
I need to cancel my service
I have been trying to get this done for almost an hour and a half. I waited on hold for 45 minutes only to be disconnected. SO then I tried to do it via chat and they told me that I have to call in to cancel because they have limited access. They gave me information to request a call back, well guess what, that didn't work either because the assistant didnt do anything, they just understood my frustration. I promise you they cannot even being to fathom my frustration at this point.
Please help!
XfinityMatthew
Official Employee
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1.8K Messages
3 hours ago
Hello @user_bcb9cb We certainly hate to lose you. But our team can save you the frustration of calling again and assist you with the account. Please send us a direct message with your full name and service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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