1 Message
I need some kind of help
My grandma is 92 years old and has been in and out of the hospital for months now which has mad ever cable bill very high due to not paying it . She has made sever payment arrangements and has not been able to keep them which resulted in her being shut off again. Her money is going to her rent and hospital bills and medication she needs. She is on ssi so she don’t get a lot of money to begin with. I don’t work anymore due to having to move in to take care of her in her last bit of life she has left . I need to know if their is a way to either waver the past due payment and lover her cable and internet bill so she can enjoy what life she has left on this earth by being able to watch her favorite shows and my child can do her online homework with the internet . Please can someone help us out and have a heart for an old lady who has lived a wonderful and full life and always helped and payed all her bills on time and just can’t anymore. She is all I have left and I just want to see her happy in her own home for her little time left on earth. Thank u
XfinityEmilyB
Official Employee
•
1.7K Messages
2 months ago
@user_hs6obh Thank you for reaching out to our forum so we can discuss options to lower your grandmother's bill. I love that you're kind enough to be there with her and support her during this challenging time. The world could use more people like you ❤️
We're a team of experts dedicated to addressing all your questions and concerns and we'll work alongside you to advocate for the best possible resolution. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.
0
0