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JayRodz413
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3 Messages

Monday, May 11th, 2026 9:43 PM

I need help

I made a installment plan plus I paid 50 dollars to restore service. The service restored for 1 day and now its disconnected again and telling me to pay another 50 dollars

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50 minutes ago

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EG

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117.9K Messages

2 hours ago

Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAdrienne

Official Employee

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1.9K Messages

2 hours ago

Good Afternoon, @JayRodz413! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with the installment plans, it certainly is not what we want for our customers. 

 

Typically, with our installment plans it can take up to 72 hours to fully apply onto the account. Has it been past that time frame? Please let us know. 

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JayRodz413

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3 Messages

Well it was connected the day I paid, which was Saturday, now its disconnected again

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2 hours ago

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XfinityRichard

Official Employee

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3.2K Messages

I do apologize for the inconvenience, @JayRodz413 let's get you account pulled up so I can see why it was active then disconnected again. You came to the right place to get to the bottom of your concerns. Can you please DM me your first and last name, along with your full service address so that I can assist you further.

 

Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 hours ago

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JayRodz413

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3 Messages

50 minutes ago

I sent my information

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