Visitor
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3 Messages
I need help wiyh my billing.
How do i get help. Your customer service is terrible, the Xfinity assistant is useless. It thanked me for calling and then hangs up on me and when I have gotten through to an agent each call took me a minimum of an hour closer to two with no help given at all. Very frustrating. I am a farmer customer service supervisor for Comcast now retired for 12 years and the service is now appalling. Please get somebody to help me. I’ve been a customer for 38 years and I am sincerely thinking of going with another company I would prefer not to as long as I can get the help that I need
XfinityThomasC
Official Employee
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2.4K Messages
3 days ago
Hello, @mberesford
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_o8p5nz
1 Message
3 days ago
I am writing to express my frustration and concern regarding an unresolved overbilling issue on my account. I have spent over four hours attempting to resolve this matter, and although I was finally able to speak with a representative, there has been no change or progress since that time.
Initially, I reached out to inquire about an unexplained increase in my monthly bill, but this was never addressed. During the call, it was also discovered that I have been billed $14.99 per month, plus tax, for a service that I neither requested nor used, dating back to 2020. Despite my repeated efforts to resolve this issue, I have not received any satisfactory resolution.
As a loyal customer since 1992, I am extremely disappointed by the lack of response and the inability to correct this billing error. I respectfully request that this matter be addressed immediately, and that I speak with someone who can assist in resolving the overbilling issue.
If this issue cannot be resolved in a timely and satisfactory manner, I will be forced to explore alternative service providers.
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