Visitor
•
2 Messages
I need assistance ASAP
On 9/29 I was contacting support about strange refunds of one cent and one dollar in multiple transactions that I was confused about. I was told by a supervisor named Mayank, that he was going to waive my entire balance, re-establish my service and also give me credits and lower my bill. He was being very nice and helpful but alas I found something very concerning. So he told me it would take about 20 minutes for my services to turn back on and about 12 hours for my account to reflect the waiver which was $209.60 or 209.80 at the time. None of this came to fruition. I had to contact another agent to get my services on and then found out that someone tampered with the chat transcript. GOOD THING I ALWAYS SCREENSHOT THE CHATS! So XFINITY if you're reading this I need someone to reach out to me ASAP in regards to this issue. I've spoken or chatted with about 20 agents since then trying to get this resolved and none of them seem to understand what I am saying. This NEEDS to be looked into and taken care of as soon as possible as you guys keep trying to charge my card and are now adding fees to both my bank account and my Xfinity account.
EG
Expert
•
114.1K Messages
13 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityAmandaB
Official Employee
•
2.7K Messages
12 days ago
Also in the future please note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. Per those guidelines, continued violations could be subject to a revocation of your Xfinity Forum privileges. We never want to get to that point with any user, so we recommend reviewing those guidelines thoroughly. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
1
0