Visitor
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2 Messages
I need an extension
I lost my job two months ago. I’m starting a new job next week but I won’t get pay on the 5th of the next month. My bill is due on the 28th of this month. I just need a few days to bd able to pay it. I have tried everything big none seems to be able to help. I’m willing to make a repayment plan or anything to be able to extend my due date. I have been a loyal customer and all I’m asking to s for me to be able to make a payment of the 5th of next month. Thank you.
CCJamie
Problem Solver
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322 Messages
2 years ago
@user_2e3220 Thanks for reaching out to us, we can help look into your payment concerns and help find a resolution. If you could please send a direct message with your name and complete service address, we can then assist.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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