1 Message
I need a refund for equipment rental I never had.
I've spent HOURS on chat and have gotten nowhere. I discovered that I have been charged $15 a month for rental equipment with no serial number or model number assigned to it. I didn't catch this because it is not itemized on my monthly bill. This has been happening since 2019! I need the corrected and refunded in full.
XfinityLinda
Official Employee
•
1.4K Messages
4 months ago
Thank you for meeting us here in our community about your billing concerns with our equipment fees, @user_thzsi3. We apologize for your experience with chat. This is cause for concern, and we definitely have to investigate this billing for you. You have reached the right them for that. Please send us a direct message with your full name and address.
To start a Direct Message: Click "Sign in" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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