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user_univ0q
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Visitor

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2 Messages

Friday, June 26th, 2026 2:32 PM

I need a $25 fee removed from my mobile account

I am being charged a $25 fee for my mobile account.  I moved and now have had  bulk service internet/ cable and I should not be charged this additional fee.  

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30 days ago

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XfinityDemetrise

Official Employee

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328 Messages

30 days ago

HI there @user_univ0q Thank you so much for reaching out on our Xfinity Community Forum.  I'll be happy to assist.  Did you move to an Xfinity provided bulk location?  Or are you now with a different provider?

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user_univ0q

Visitor

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2 Messages

Yes I have bulk service but that isn’t the issue.  I am being charged for the additional $25 fee on my xfinity mobile and it needs to be removed

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30 days ago

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XfinityDemetrise

Official Employee

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328 Messages

No worries, I'll be happy to assist.  Please follow the steps below to send a direct message. 

 

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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30 days ago

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