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user_c926ee
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2 Messages

Friday, September 29th, 2023 4:12 PM

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I need 55 dollars back

I need 55 dollars back , I paid twice this month. I used a debt card 

I did not want to pay twice 

Question

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Updated 

2 years ago

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XfinityGabriel

Official Employee

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2.2K Messages

2 years ago

Oh no, @user_c926ee! I have done that before so I can relate to the inconvenience that this can cause you. No worries! We are the perfect virtual door to knock on for help. Welcome to the XFINITY forums page and thank you for taking the time to reach out to us for assistance. In order to research this further, please send us a direct message with your first/last name and full address so we can ensure we pull up the correct account. You can start by clicking the "direct message" icon on the upper right page of the forum page. Once you click on that, input our shared handle "Xfinity Support" to send us a direct message. If you're signed in to your forums profile and because you have already posted to the public page, you should have the option to do so.

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user_c926ee

2 Messages

2 years ago

My name is<EDIT: Removed Personal Information>

address-<EDIT: Removed Personal Information>

(edited)

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XfinityGabriel

Official Employee

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2.2K Messages

Yikes. @user_c926ee We would never ask for your personal information publicly, so we went ahead and made edits to your last comment for security purposes. Would you mind sending us a direct message with your information?

Here's the detailed steps to direct message us: 

 

  • Click "Sign In" if necessary

 

  • Click the "direct message" icon (upper right corner of this page)

 

  • Click the "New message" (pencil and paper) icon

 

  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

 

  • Type your message in the text area near the bottom of the window

 

  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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