I need 2 fees waived as promised. Xfinity"s mobile mistake

Xfinity messed up my phone number activation, they used imei2 and it was never even provided to them. 2nd call center rep said that the 1st one did everything wrong so I won't be charged activation. He contacted to mention how rep1 messed not all up, and I didn't need to keep hearing that. 2 hr call just to say I need to go to the office. Austin in office needed to get a physical sim card which starts a new number, plan, and activation. He said this one would obviously also be waived since I'm not asking for a second phone line or number, it has to be done due to xfinity's errors. He promosed I'd still get 1 year free phone line. Obtaining phone service should never be such a hassle, but I wasn't supposed to be charged ANY activation, let alone charged 2?! I have 1 number with xfinity. The agent commission for charging one time fees, and lowering their stats for waiving them is the reason I was promised twice that they'd be removed, but no one actually removed them. This game telecom companies are playing os creating angry customers and making the company look incompetent. I don't want to stay with a company who won't remove fees charhed to me, for fixing the mistakes they made. I'm very angry.