Visitor
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1 Message
I made a telephone payment on 9/8 they are now saying my payment is overdue!!! What happened to my payment ?
What happened to the telephone payment I made on 9/8/26? They're saying my payment is overdue. It was due on the 8th. The man I spoke to said he had my checking account info. Said I would get confirmation number but I didn't! I have had a lot of trouble paying by mail, I received my bill just three days before it's due. I had auto pay but that didn't work, it wasn't taken out for 2 months!!! What's going on!!!
XfinityOrlandoM
Official Employee
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3.7K Messages
52 minutes ago
@user_6b69yc
Thanks for reaching out to us. We apologize for any inconvenience you're having with your monthly billing. Your account technically doesn't become past due until your next bill cycle, so if your payment was just due on the 8th you still have time to make the payment to avoid being charged for any late fees.
If you didn't receive a confirmation text or e-mail notification that your payment was received, there may have been an issue processing the payment over the phone.
To clarify, did you see the payment deducted from your checking account yet?
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