U

15 Messages

Saturday, February 17th, 2024 10:56 AM

Closed

I literally hate this company

I am mentally exhausted from chatting, calling , waiting for managers to call that never do to try to get issues resolved. You can NEVER get anyone stateside to help. I WILL BE CALLING VERIZON MONDAY. I am at my limit.

January- My bundle expired in Dec and I called to redo the package. Was quoted  price of $294 all in (taxes and fees) which was suppose to be the exact same services just about $10 more ( cause I had to add HBO).

February-Got Feb bill- shocker- it’s wrong. Chatted with an agent who gave me a $30 credit and I asked what I had to do so this doesn’t happen going forward. I’m told, “ no worries miss nicole, I am fixing your package so that you no longer have this problem” Oh and I dropped the house phone to make it “easier” for the agent to do my bundle.

March WELL SHOCKER-March bill is wrong and I now have the most basic cable service with only 20 hours of DVR and being charged for all premium channels. 

In addition- I have had someone out for dead spot internet/wifi issues and am told everything looks good. Meanwhile, my husband gets kicked off his laptop at least 4 times a day and the streaming in this house is terrible in certain spots. So I’m basically overpaying to only get service in 1/2 my house.

this company can’t get anything right. When I changed to the cellphones, it also took 3 months to finally get that bill right.

Official Employee

 • 

1.1K Messages

5 months ago

@user_4jgcsq Good morning! We appreciate you taking the time to share your experience, and reach out to our Community Forums Team. This is not the experience we want our customers to have with their billing and services. The good news is, you have reached a team that can assist you with your billing, and service concerns; and get you in the right direction for getting both resolved. To begin, can you please send a Direct Message with your name, and service address? 

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

15 Messages

Will do but if you tell me to call someone else, I’m canceling my service 

Official Employee

 • 

1.1K Messages

@user_4jgcsq I received your DM, and look forward to working with you today to resolve your concerns. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

15 Messages

Been talking to Xfinity support since 9am. 2.5 hours and nothing resolved.

Monday can’t come soon enough

15 Messages

5 months ago

On chat with support for 3 hours and no resolution. Asked for a supervisor to call me and if I don’t get a call, after 23 years, I will be canceling my service

2 Messages

2 months ago

Xfinity customer service absolutely [EDIT: Language]. Now I just have to ask to cancel services to get ahold of a live person. I will be reaching out to my cellular company as well. I hope more people do the same 

(edited)

Official Employee

 • 

804 Messages

Hello @user_cdvde5 We're here to assist with any account concerns you have. Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, then entering “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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