I just want to talk to someone at Comcast. Why can't I simply just talk to someone?

Hello all.  I have a billing issue that needs attention, but when I try to navigate their site its seems like they have gone out of their way to make it extra difficult to get in touch with them.  The latest is the virtual assistant is down.  Or at least it says it is when I get to the billing questions.  Then after it says it is down it gives me the option chat with an associate.  So I click it.  Then I'm told the virtual assistant is down, but I could connect with an associate.  So I click that, but then I'm told the virtual assistant is down, but I could ........  You get the point.  Can someone please point me in the right direction so that I can email Comcast?  Yes, I realize calling is an option, but its isn't so much of an option for me.  Reception is horrible here and with how long it takes to talk to someone its super frustrating when I get disconnected and have to start all over again.  Thank you.