Visitor
•
4 Messages
I just had an Xfinity Chat agent try to commit fraud.
I'm not going to go into deep details on an open forum, but I'm rather peeved right now. The Xfinity callback service on your website isn't working.
Someone from xfinity management or legal needs to contact me ASAP to discuss this before I escalate it further.
No, this wasn't an outsider scam, this was a live chat agent from your official xfinity app.
Thank you.
CCAbbie
Problem Solver
•
1.4K Messages
2 years ago
@user_c91292 I am sorry to hear this happened and we definitley want to help in any way we can.
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address, and I'll be happy to help.
1