Visitor
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1 Message
I just got a text that I rented a movie? I did not rent this movie
I just got a text at 8:35am that I supposedly rented Transformers Rise of the Beasts HD.
Who did this? I can't find a support team anywhere for an online chat. Can I get refunded? Who ordered this?
Please help. Thank you
XfinityKei
Official Employee
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1.1K Messages
1 year ago
Hello @PiePiePie07 Thanks for bringing your unexpected movie charge to our attention! I am happy to resolve this for you! Can you please direct message me your first and last name along with your full service address so that I can assist you further?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityMartyR
Official Employee
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1.5K Messages
1 year ago
Thanks again, @PiePiePie07 for reaching out. I'm happy we were able to resolve the unauthorized movie purchase directly. If there is anything else we can do for you, please reach back out. Take Care!
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