I haven’t receive my refund

Hi so I had request a refund like a month ago and they said they would give me the refund but they never did and I have check my email and everything but I still haven’t received my refund.

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XfinityBrianH

Official Employee

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2.1K Messages

5 months ago

Keyla_qq Thank you so much for reaching out tous here with your concerns about your refund. You can view what to expect from the Xfinity refund process as well as instructions for receiving your refund at the following link https://www.xfinity.com/support/articles/refunds-from-xfinity.

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user_33v8gg

Visitor

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5 Messages

11 hours ago

They been telling me this for months scammer

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XfinityNatalie

Official Employee

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643 Messages

Greetings, user_33v8gg! We appreciate you reaching out to our XFINITY Community forum. If you’re still having trouble with your refund, we’d be happy to look into it for you.

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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10 hours ago

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Keyla_qq

I haven’t receive my refund

XfinityBrianH

user_33v8gg

XfinityNatalie

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