I have Two different amounts due

Hi

I have a statement of $21.93 due on October 17, and also I have a different amount of $1.98 on the app same due date.

I didn't do anything to my account or ask for changes.

Please verify.

Thank you

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XfinityThomasC

Official Employee

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3.7K Messages

19 days ago

Hello @user_j1og6u Does the bill cycle in the app match the billing cycle in the statement? Sounds like the billing statement is for a bill due now that has already dropped, and the app is into the new billing cycle.

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Net7

Visitor

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2 Messages

Hi,

So I only care about the amount on the app which is more accurate and the most updated one?

Thank you

(edited)

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16 days ago

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XfinityThomasC

Official Employee

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3.7K Messages

You're welcome @Net7. If needed I'm happy to perform an account review and verify the current billing. Could you please send our team a direct message with your full name and full address? To send a direct message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click "Start new conversation" (pencil and paper) icon

In the "To:" line, type "Xfinity Support"

As you type, a drop-down list will appear. Select "Xfinity Support" from that list.

An "Xfinity Support" graphic will replace the "To:" line.

Type your message in the text area near the bottom of the window.

Press Enter to send it.

How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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16 days ago

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Billing

Net7

I have Two different amounts due

XfinityThomasC

Net7

XfinityThomasC

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