Visitor
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5 Messages
I have to request my autopay and paperless discount each month. Can the credit please be applied automatically/consistently with each bill?
Greetings all,
I began a new Xfinity Internet contract in April. My bill includes a term contract discount, an Xfinity Mobile credit, and an autopay and paperless discount. The term contract discount and Xfinity Mobile credit are applied to my bill each month automatically. However, the autopay and paperless discount is not. Each month, I have to chat with customer service to get a credit applied to my bill for the autopay and paperless discount. I have had to do this twice so far; both times I was assured the autopay and paperless discount would become permanent, but that is still not the case. Would someone please help me resolve this issue so that the autopay and paperless discount is applied automatically/consistently with each bill? It will save time for me and Xfinity if we resolve the issue today rather than returning to it every month for the length of my contract.
Thank you for your assistance.
XfinitySara
Official Employee
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1.7K Messages
11 months ago
Hello, @user_e09451! Thank you for creating a new post with your billing concerns. I'm glad you've chosen to reach out on the forums for our assistance as well as community feedback, and I'd love to help however I can today! Based on the details you've provided, it sounds like you may just be within the 45 days (1 - 2 billing cycles) that it can take for the Auto Pay Paperless Discount (APPD) to show up on your statements automatically. This timeframe is outlined in the order summary we sent you when repackaging your service(s) in April, and should also be provided within the email confirmation you received afterward (it can also be seen here). As long as you've followed the proper steps to turn on Automatic Payments and enroll in Paperless Billing, you should see the discount soon (I'd say likely on your next bill). Please let me know if this helps, and if you still have any questions. Our Digital Care Team remains right here to provide support in whatever way we can!
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