I have to request my autopay and paperless discount each month. Can the credit please be applied automatically/consistently with each bill?

Greetings all,

I began a new Xfinity Internet contract in April. My bill includes a term contract discount, an Xfinity Mobile credit, and an autopay and paperless discount. The term contract discount and Xfinity Mobile credit are applied to my bill each month automatically. However, the autopay and paperless discount is not. Each month, I have to chat with customer service to get a credit applied to my bill for the autopay and paperless discount. I have had to do this twice so far; both times I was assured the autopay and paperless discount would become permanent, but that is still not the case. Would someone please help me resolve this issue so that the autopay and paperless discount is applied automatically/consistently with each bill? It will save time for me and Xfinity if we resolve the issue today rather than returning to it every month for the length of my contract.

Thank you for your assistance.