U

Visitor

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5 Messages

Wednesday, June 5th, 2024 11:08 AM

I have to request my autopay and paperless discount each month. Can the credit please be applied automatically/consistently with each bill?

Greetings all,

I began a new Xfinity Internet contract in April. My bill includes a term contract discount, an Xfinity Mobile credit, and an autopay and paperless discount. The term contract discount and Xfinity Mobile credit are applied to my bill each month automatically. However, the autopay and paperless discount is not. Each month, I have to chat with customer service to get a credit applied to my bill for the autopay and paperless discount. I have had to do this twice so far; both times I was assured the autopay and paperless discount would become permanent, but that is still not the case. Would someone please help me resolve this issue so that the autopay and paperless discount is applied automatically/consistently with each bill? It will save time for me and Xfinity if we resolve the issue today rather than returning to it every month for the length of my contract.

Thank you for your assistance.

Official Employee

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1.1K Messages

1 month ago

Hello, @user_e09451! Thank you for creating a new post with your billing concerns. I'm glad you've chosen to reach out on the forums for our assistance as well as community feedback, and I'd love to help however I can today! Based on the details you've provided, it sounds like you may just be within the 45 days (1 - 2 billing cycles) that it can take for the Auto Pay Paperless Discount (APPD) to show up on your statements automatically. This timeframe is outlined in the order summary we sent you when repackaging your service(s) in April, and should also be provided within the email confirmation you received afterward (it can also be seen here). As long as you've followed the proper steps to turn on Automatic Payments and enroll in Paperless Billing, you should see the discount soon (I'd say likely on your next bill). Please let me know if this helps, and if you still have any questions. Our Digital Care Team remains right here to provide support in whatever way we can!

Visitor

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5 Messages

@XfinitySara​ Thank you.

I received my bill this morning. Unfortunately, the autopay and paperless discount was not applied. Can you please help me apply the discount to my bill this month?

Official Employee

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1.1K Messages

 

user_e09451 Shoot! I can most definitely take a look, and see what's going on. That would be frustrating having to get it manually applied each month. Can you please send a Direct Message with your name, and service address? 
 
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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