Visitor
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1 Message
I have to Contact Xfinity every month to get my bill changed!
Hi, my bill is routinely wrong every single month. I have to contact the Xfinity assistant and then talk to an agent to get my bill changed. I ask them to change my monthly bill, and they say that they make the changes, but then the next month comes and my bill is back to $85, which is incorrect. I am supposed to be paying $60 every month. I have the screenshots with the chat I had with the agent who said she would change it, and it wasn't changed again! This is the last time I'm doing this. If my bill isn't permanent corrected to $60, I will be discontinuing service with Xfinity
Please look up order # [Edited: "Personal Information"]
My bill is supposed to be $60 per month, not $85. Make the changes permanent this time
XfinityJohnG
Official Employee
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2.6K Messages
14 days ago
Thank you for reaching out to our team here. I will be happy to take a look at any order or billing issue from here. Can you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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