I have returned my cable boxes Aug 2022 and my WIFI Router April 2024 still being charged.

I have returned all equipment that was owned by Comcast and I am still being charged for them. I continue to use and pay for the internet, I own my modem. My bill for Aug 2022 reflects the return of the cable box and a bill for it is not present there. It jumps back on my bill the next month Sept 2022 and I have been paying $10 per month since. I DO NOT HAVE THE BOX. It is obvious it was returned otherwise it wouldn't have been taken off my bill for Aug 2022.

I returned my Xfinity router/WIFI combo April 2024 and I am still being charged $25. I own my own modem. I shouldn't be charged $25 for Xfi complete.

Why am I still being charged?

Responses

ccRuben

Retired Employee

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729 Messages

1 year ago

feelinloose We will be happy to take a look into this for you. Please send a direct message with your name and address. Thanks!

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5

0

F

feelinloose

4 Messages

I've given the information you asked for. Thanks for picking this up.

1 year ago

0

XfinityMichaelC

Administrator

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4.3K Messages

Thanks for sending that information over, @feelinloose! We will be following up with you shortly!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

F

feelinloose

4 Messages

So Comcast ended up acknowledging I returned the TV box in Aug 2022 and removed it from my account. They also removed the Xfi from my account. But, and it's a big but, they would only credit my account with $40 instead of $200. We paid $200 over 20 months because Comcast didn't remove the set-top box from my account. I still don't know how this fall on me to eat the charge. It's like a slap in the face. I'm currently looking for alternatives for mobile phones and internet service now. I'll probably be stuck with Comcast. Seeing how they treated me it must be that they are the only provider in my area and know they can get away with it. I understand I should have checked my bill, but if you're charging me for something I returned and trusted you to remove from my account it doesn't make sense. Don't act like you're doing me a favor by removing 20% of the charge. I hope I find a good company to switch to.

1 year ago

0

XfinityAldrik

Official Employee

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2.2K Messages

I completely understand wanting all the charges credited @feelinloose. As part of the Xfinity Residential Services agreement, 120 days of the charges for the box were credited. The remaining charges were outside the window they can be credited. We’d truly regret seeing you go as a result of these unreturned equipment charges.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

F

feelinloose

4 Messages

oh well, I regret it too.

1 year ago

0

Billing

feelinloose

I have returned my cable boxes Aug 2022 and my WIFI Router April 2024 still being charged.

ccRuben

feelinloose

XfinityMichaelC

feelinloose

XfinityAldrik

feelinloose

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