Hello @user_400e22 , thank you for reaching out to us through our Xfinity Forums Community. I know I would be reaching out as well to find out what is going on after making payment. I'm happy to investigate your account to see what is going on.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
CCBrian1
Contributor
•
367 Messages
3 years ago
Hello @user_400e22 , thank you for reaching out to us through our Xfinity Forums Community. I know I would be reaching out as well to find out what is going on after making payment. I'm happy to investigate your account to see what is going on.
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
0
0