1 Message
I have never used equipment and told that if i never activated the internet i would not be charged
I am getting threatened that my credit will be affected if i don’t pay my bill but was told that the equipment was “mine to keep” even if i don’t use it and i never have. I tried. to call to dispute charges but the customer service is awful!!!
Again
Expert
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31.7K Messages
2 years ago
@user_v1es0u
What equipment were you told was yours to keep? If you were given equipment by Comcast/Xfinity you were charged rental fees, even if you didn't use it. You should have returned the equipment if you weren't going to use it.
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XfinityVictor
Official Employee
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1.4K Messages
2 years ago
@user_v1es0u Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
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